Privacy Policy

Privacy policy, including notice on collection of personal data

This privacy policy describes how Float collects, uses, stores and protects your personal data when you use our app. We take the protection of your personal data seriously and strictly follow the rules set out in the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

If you have any questions, please do not hesitate to contact us. You can find our contact details below in section 1.

1. We are the data controller – how do you contact us?

Float is the data controller for the processing of the personal data we have received about you. You can find our contact details below.

Float Energy ApS
CVR: 45865495
Sortedam Dossering 55
2100 Copenhagen Ø
hello@float.energy

2. Purposes and legal basis for processing your personal data

We process your personal data for the following purposes:

  • Providing the service that our app offers to you.
  • Customization and further development of the app.
  • Delivering events to your insurance company.

The legal basis for our processing of your personal data is as follows:

  • The legal basis for delivering our service to you (i.e. operating the platform where you can see your consumption data live and historically) is based on Article 6(1)(b) of the GDPR (necessary for the performance of a contract you have entered into with us to receive this service).
  • The legal basis for customizing and further developing the app (i.e. to improve the app's features and user experience) is based on Article 6(1)(a) of the GDPR (consent).

When Float processes personal data on the basis of your consent, please note that you have the right to withdraw your consent at any time.

3. Categories of personal data

We process the following categories of personal data about you:

Ordinary personal data:

  • Name
  • Phone number
  • Email
  • Address
  • WiFi SSID
  • Electricity meter data (consumption)
  • Meter number
  • Metering point ID

Special categories of personal data (sensitive data): None

Information about criminal convictions and offences: None

4. Recipients or categories of recipients

We disclose or transfer your personal data to the following recipients within the EU:

  • Aggregated and anonymized events to your insurance company.

As part of our service, we analyze irregularities in the electricity (voltage) you receive. At an aggregated level, an overview of such irregularities will be shared with your insurance company for the purpose of assessing potential new services aimed at preventing damage. You will receive further information about this from your insurance company.

5. Transfer to recipients in third countries

We treat your personal data with confidentiality. However, we may disclose your personal data if you have given your consent, if we have a legitimate interest in the disclosure, or when we are required to do so by law.

We may entrust personal data to our system providers (data processors), who process personal data on our behalf and according to our specific instructions.

Some of our data processors are located outside the EU, resulting in a transfer to a third country. In such cases, we have ensured a lawful transfer basis, including through the use of the European Commission's standard contractual clauses.

6. Where your personal data comes from

Your personal data is collected directly from you when you enter into an agreement with us, as well as when you set up the equipment received from us.

7. Storage of your personal data

Your personal data is stored for as long as you have an agreement with us. When your agreement ends, your data will be deleted or anonymized no later than 30 days after the agreement ceases.

8. Automated decisions, including profiling

We do not make automated decisions regarding you and your personal data.

9. Right to withdraw consent

You have the right to withdraw your consent at any time. You can do this by contacting us using the contact details set out in section 1 above.

If you choose to withdraw your consent, this does not affect the lawfulness of our processing of your personal data based on your previously given consent up to the time of withdrawal. If you withdraw your consent, it therefore only takes effect from that point in time.

10. Your rights

Under the GDPR, you have a number of rights in relation to our processing of information about you. If you wish to exercise your rights, please contact us.

Right of access

You have the right to access the information we process about you, as well as a number of additional details.

Right to rectification

You have the right to have inaccurate information about you corrected.

Right to erasure

In certain cases, you have the right to have information about you deleted before the time of our ordinary general deletion.

Right to restriction of processing

In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have processing restricted, we may in the future only process the data – apart from storage – with your consent, or for the establishment, exercise or defence of legal claims, or to protect a person or important public interests.

Right to object

In certain cases, you have the right to object to our lawful processing of your personal data. You may also object to the processing of your data for direct marketing purposes.

Right to data portability

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have such personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency's guidance on data subject rights at www.datatilsynet.dk.

11. Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency's contact details at www.datatilsynet.dk.